PRIVATE I.D.STM offers the following Returns Policy: If you product is damaged in shipment we will be happy to replace it .There isn't a return policy on our custom coded product. Each Private I.D.tm is double checked for accuracy before it is mailed. However if there was an error of any kind we will correct the problem for you. Our Id bracelets and jewelry are returnable at the customers expense and full refund will be given if item is undamaged and returned unused in the package it was shipped in. Thank you.